Frequently Asked Questions
Everything you need to know about your Dilara Findikoglu purchase.
How long does shipping take for made-to-order pieces?
As many of our garments are handcrafted in our London atelier, please allow 4-6 weeks for production before your order is dispatched via express courier.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that customs duties may apply for orders outside the UK.
What is your return policy?
We accept returns on unworn, unwashed items with original tags within 14 days of delivery. Please note that custom-made or bespoke orders are final sale and cannot be returned.
How can I ensure I select the correct size?
Each product page includes a detailed size guide. Since our silhouettes are often avant-garde and structured, we recommend contacting our customer care team for personalized sizing advice if you are between sizes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible payment options in select regions.
Are your collections sustainable?
We are committed to ethical production and slow fashion. We use high-quality deadstock fabrics and traditional craftsmanship techniques to minimize waste and ensure the longevity of every garment.